White-glove service instead of self service

Instead of sending instructions and links to self service portals, Tymely provides a VIP service for each customer

Tymely solves these tickets fully, making each customer feel special.

Cancel specific items in orders, recalculate new totals, issue refunds, and send updated bill breakdowns

Contact the courier in cases of lost packages. Handle customer complaints for packages that didn’t arrive but are marked in the website as delivered.

Check eligibility for returns (return window, customer location, etc.). Issue return labels.

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